EE is DOWN: Network crashes leaving users across the UK unable to use their mobile internet

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EE is DOWN: Network crashes leaving users across the UK unable to use their mobile internet

  • According to Down Detector, the mobile network has been down since 12:56 BST
  • The majority of users appear to be having problems with mobile internet
  • MailOnline has contacted EE for comment  

It’s one of the most popular mobile networks across the UK, but it appears that EE is experiencing issues this afternoon. 

According to Down Detector, the mobile network has been down since 12:56 BST, with issues affecting users across the UK. 

While the reason for the outage remains unclear, of those who reported issues, 43 per cent said they were having problems with mobile internet, 38 per cent had no signal, and 19 per cent were experiencing a total blackout. 

An EE spokesperson said: ‘Some customers are having problems making calls and using data on our network. 

‘We’re working as quickly as possible to fix this and we’re really sorry for any inconvenience caused. 

‘EE broadband and landline services are not affected and customers can use Wi-Fi calling to stay connected.’ 

According to Down Detector, the mobile network has been down since 12:46 BST, with issues affecting users across the UK

According to Down Detector, the mobile network has been down since 12:46 BST, with issues affecting users across the UK

So far, more than 900 problems have been logged on Down Detector, with reports coming in from London, Manchester, Birmingham and Coventry

So far, more than 900 problems have been logged on Down Detector, with reports coming in from London, Manchester, Birmingham and Coventry

So far, more than 900 problems have been logged on Down Detector, with reports coming in from London, Manchester, Birmingham and Coventry. 

Many frustrated users have taken to Twitter to discuss the outage. 

One user wrote: ‘EE is there an outage I have no network connection on my mobile. I have rebooted my phone also.’

Another added: ‘EE  any chance you can sort your network out. Not a day goes by that it does go down.’

And one joked: ‘Not EE going down just before i need to leave the house.’

MailOnline has contacted EE for comment. 

The outage comes as millions of Brits have been forced to work from home due to the national rail strikes. 

It is unclear what is causing the issue, and whether it is related to widespread internet outages yesterday that affected websites and services including Outlook and Cloudflare – a content delivery network upon which much of the internet relies.

How does YOUR town stack up? UK’s best areas for mobile coverage are revealed – with Camden, Brent and Watford topping the list 

Experts have revealed the UK’s best and worst areas for coverage – with seven out of the top ten areas in London.

Camden, Brent, Watford and Redbridge were revealed as the areas with the best coverage, while Derry City and Strabane, North Ayrshire and the Shetland Islands were the worst.

‘Mobile networks are constantly evolving and improving as years go by, as more networks put up masts around the country, improving the scope and quality of mobile coverage,’ said Ben Branson, CEO of Fonehouse.

‘Even so, there are still areas where coverage is weaker than others as the roll-out has been hampered by technology availability.’

Experts have revealed the UK's best and worst areas for coverage – with seven out of the top ten areas in London

Experts have revealed the UK’s best and worst areas for coverage – with seven out of the top ten areas in London

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